COMMUNICATION

All communication will be done via email, not social media or text. The client is free to schedule a call at any time to go over details about their project if speaking over the phone works better.

 

Working business days are Monday-Friday unless you have been scheduled for an appointment or branding photoshoot. You can expect an email reply from the designer within 24-48 hours regarding your project.

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CONTENT COLLECTION

Once your order has been placed, please keep in mind that additional information “may” be requested from you in order to complete this project. Please look for an email from info@legendarydesignsllc.com within 24-48 hours of your order being placed. The email from Kendra LàDonna will walk you through the next steps for you to provide your content for the project.

 

All content from the client is due within two weeks of placing their order. If the content from the client is not received within the two-week time frame, this means that the project will be delayed. The turnaround time for the project begins ONCE ALL CONTENT IS PROVIDED FROM THE CLIENT.

 

 

PAYMENTS

A non-refundable deposit must be made before a project is started. If you pay for your project in full, you are good to go. If you start with a payment plan, there will be 2 remaining payments to be made after the first payment. All payments are two weeks apart. If payments are late the project will be paused until the late fee and the original payment is made. Once the fees are paid, the designer will then restart and continue with the project.

 

Once the work is complete, and the client has approved all the design work, the client will own all rights to the work produced after the final payment. All the client’s design files will be delivered via email. And if the client wishes to use additional services in the future, or needs any revisions done to any approved work that has been completed, an additional or monthly fee will be charged.

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PHOTOSHOOTS

There are no refunds on photoshoots, if the client does have to cancel a photo session, it can be rescheduled and there will be a $50 rescheduling fee.

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ACTS OF GOD

If a legal “Act of God” occurs during your project (ex: fire, flood, computer/hardware damage, death in the family, etc.) The client will be notified to discuss new deadlines for the project.

 

 

PROJECT CANCELLATION

Legendary Designs or the client can choose to terminate the project at any time if it is not a good fit. If either party does agree to terminate the project, the client will still be responsible for half the service fees IF the designer did not begin the project already. IF the designer did begin the project, the client will be responsible for the TOTAL COST of the project, no exceptions! My time is valuable.

 

 

PERMISSIONS

Legendary Designs will have portfolio rights to share the completed work designed on social media, and the business website. This will be used for self-promotion.

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GHOST POLICY

The client must provide all information requested for a project in a timely manner. If there is a delay on your behalf, the completion date of your project changes. Clients must keep communication going and if more time is needed to gather information, that is to be discussed along with check-ins. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us! After 45 days of no communication, there will be a $150 restart fee. After 90 days (3 months), your project is forfeited, and no refund shall be issued. Your entire project will come to a close.

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As Legendary Designs, LLC values your time, we ask that you value ours. Ghosting and then revisiting your project several months later without prior notification will not be tolerated. 

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CHANGES TO THE TERMS + CONDITIONS

Legendary Designs may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of the revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

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NOTE:

Before you confirm your agreement to these terms, please make sure you understand all of the above agreements. Should you have any questions or concerns regarding these terms, please email info@legendarydesignsllc.com

 

You must agree to these terms and conditions before services are started.

 

EFFECTIVE AS OF MAY 2023